Support Desk

Installation and Guide Section

PDF Installation Guide

Support Help Center - here you can find all information and guides, that will allow you to solve your Sky reception problem. The easiest way to locate the issue is to know your on-screen error message, you will see it on your television screen. Every error message indicates a specific problem, which can be fixed with some simple instructions in our Support & Help Guide.

How to activate a Sky Movies or Entertainment Month Pass?

How to activate a Sky Sports Month Pass?

Roku box error messages

VPN Router Help

Connect Roku with Android devices

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Login to your SkyRELOAD.TV account

Please use your Login details created during checkout.


SkyRELOAD.TV Account Login

SkyRELOAD Installation Guide - Download PDF

Here you can view / download the latest Installation Guide.


PDF Installation Guide
Right-click to download.
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How to purchase SkyRELOAD?

To use SkyRELOAD you need an internet connection with 6 Mbit/s download speed or more.

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Activate Sky Month Pass

Find out how to activate a Sky Movies Month Pass or Sky Entertainment Month Pass.

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Roku / NOW TV Box Guides

If you receive an display message when using the Roku box, please refer to our guides.

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Instant Customer Support


Our knowledgeable support team is available to answer all of your questions.


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